Popular Questions – Getting Stared

I would like to have a look at the software. Is this possible?

Yes, you are entitled to a 30-day trial period. This will provide you with access to our demo software, where a demo company has been set up. You will also be able to experience the full functionality of Sage One Payroll. All you need is an e-mail address and password.

I have used the 30-day trial version, and would like to continue using Sage One Payroll. How would I go about doing this?

You are just one click away from using the full functionality of our online payroll software. Simply click on the ‘Go Live Now’ button within your demo company. You will then need to complete the registration process. If you are not logged into your demo company, all you need to do is click on Sign Up and complete the registration process.

I completed the registration process. Now what?

An e-mail will be sent straight to your inbox confirming your registration. Your online payroll software will only be activated once you have clicked on the activation link within the e-mail. You will then be able to log into Sage One Payroll and start using the full functionality of your online payroll software.

How will I be billed?

On the last day of each month you will be billed for the number of employees you have signed up for. Invoices are also generated on the last day of each month.

I process payrolls for many companies. Can these companies be added when I first log in and use Sage One Payroll?

Yes, multiple companies can be loaded on your profile. Eventually multiple users will be able to access these multiple companies.

If I sign up now, can I do a take-on of the previous months in the tax year?

Yes you can. When you add your company, simply ensure that you select the month where you want the payroll to start loading from, rather than the current calendar month.

Does Sage One Payroll calculate all my statutory payments? How do I know what to pay?

Yes, Sage One Payroll calculates the PAYE, SDL and UIF that is due every month. Print the EMP201 report to see what payments are due to SARS.You can also electronically submit your declaration to UIF. Just do the UIF Submission from Sage One Payroll.

At the end of the tax year, we will calculate the OID values. Print the OID report to see what values to complete on your return. Then of course you can print your tax certificates from Sage One Payroll and also create the file to import into e@syFile before doing your reconciliation (so that you don't have to manually load those tax certificates before submitting them to SARS).

Can I process weekly wages on Sage One Payroll?

Yes, Sage One Payroll caters for monthly, weekly and biweekly paid employees.

Can leave be processed on Sage One Payroll?

Yes, Sage One Payroll caters for leave as required by the Basic Conditions of Employment Act (BCEA). You can thus manage your employees' annual, sick, family and maternity leave. Capture date driven transactions and attach documents such as sick notes to any transaction.

I need help!

Have a look at the help file - the link is always at the top of your screen in Sage One Payroll and you'll find information there on almost everything in Sage One Payroll.

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